Submitting an Airlock download request

The Airlock feature provides an enhanced level of traceability for the download of files and/or data tables to a user's local computer or another one of their workspaces. To maintain the integrity of data in a workspace, users must submit a request to download or transfer one or more files or data tables. Such requests are managed by users with Workspace Administrator access.

Submitting an Airlock request

You can select to Airlock one or more files from the Files tab or data tables from the Database tab. Data tables will be downloaded as CSV files together with the accompanying TDF metadata files.


Tick the checkboxes of the files/data tables you require from the list and click Airlock, or open the file and then select Airlock – the process operates in the same way. This will open the Airlock tab.  

Here you can add more items to the Airlock request using the Add a file or Add a dataset button just above your files. Once you have finished adding the files that you wish to export, select Next.


Download or copy to another workspace

In the next step, you will be prompted to select whether you want to either download or copy your files to another workspace. If copying to another workspace, select the destination workspace. Supply a comment describing the reason for the request (this is a requirement) before submitting the request.


Airlock approval

If you are a Workspace Administrator, you can instantaneously approve the request yourself by clicking the Approve button.

If you are a Standard User, you will not have this option, so you need to click Request approval. You will then receive a message stating that your request has been received, the relevant Workspace Administrators have been notified, and your request is awaiting authorisation. At this stage, Workspace Administrators can accept or refuse your request.

Monitoring or commenting on Airlock requests

Airlock requests and their status appear in the workspace activity stream on the Activity tab. You can also filter the activity stream to view pending requests by clicking Awaiting authorisation on the top right of the page. Other workspace members can also leave comments on your request, for example, if they wish to corroborate the requirement for a download.


Hints and Tips

We would suggest keeping airlock requests to a maximum of 50GB data. Although it is possible to request Airlocks which are larger than this (500GB), the performance and reliability cannot be guaranteed at this level.

Updated on March 18, 2024

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