Knowledge Base Privacy Policy

Aridhia fully respects your right to privacy when using our website. On this page you will find details of our privacy practices in connection with this website and what we do to maintain your right to privacy. This privacy statement applies solely to information collected by this website.

Collection of personal information on this website

Aridhia does not collect any personal data about you when you visit our website, unless you choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. We may also collect other information when you visit our website: we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. For details regarding the technologies we employ, cookies please see below. We may also use such technologies to determine whether you've opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our website, personalise your experience and tailor our interactions with you.

Use of personal information

The following paragraphs set out how Aridhia may use your personal information.

Fulfilling your transaction request

If you request something from Aridhia, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information with others, for instance, our business partners, financial institutions or postal companies, involved in fulfilment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.


The information you provide to Aridhia, as well as the information we have collected about you indirectly, may be used by Aridhia for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Some of our offerings may be co-branded, that is sponsored by both Aridhia and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

Use of personal information collected via this website

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes. Any information, which you provide via this website, is not made available to any third parties. Any information provided is used by Aridhia solely for the purpose of processing your information request and will not be made available to any other parties.


All comments submitted are moderated in advance of being made public. There may be a time delay between submission and posting. Anything that is abusive, indecent, unlawful or defamatory will not be displayed. Individuals are personally liable for the comments they submit. E-mail addresses will not be displayed. Please note that comments will usually be limited to a maximum of approximately 500 words.


We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Collection and use of technical information

Technical details in connection with visits to this website are logged, collected as described below:

User tracking

Aridhia will make no attempt to identify individual users. You should be aware however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is out with the responsibility or control of Aridhia.

Use of cookies

A cookie is a piece of information placed on the user’s hard drive as a text file by a webserver when a user visits any given website. It contains simple information about the user (for example browser version) but no personal information. While several types of cookies exist, Aridhia website only uses session cookies and persistent cookies and does so in order to improve the content and structure of the site. A session cookie is transient and exists in temporary memory while the user is navigating a website. Session cookies are normally destroyed when the browser is closed. A persistent cookie usually remains on the hard drive after the browser has been closed. This site uses different types of cookie. We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use this site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

Opting Out of Google Analytics

To opt out of being tracked by Google Analytics across all websites visit

Changing your browser’s cookie settings

It is possible to set your browser to reject some or all cookies. Aridhia does not recommend changing your browser’s cookie settings, but if you decide to do so you will be able to find details of how to change your cookie settings in your chosen browser’s help file. Search in your cookie folders for ‘’ to find our cookie and the Google Analytics cookie if you wish to delete them. More information about cookies, including how to block them or delete them, can be found at You can use our website with no loss of functionality if cookies are disabled from the web browser.

Cookies used by this website

This list shows all cookies used by the Aridhia website, and what each is used for.

__utmbGoogle Analytics cookie. This stores the domain name (hash code) of site, pages viewed this session, current time.30 minutes
__utmcGoogle Analytics cookie. This stores the domain name (hash code) of site.At end of session
__utmaGoogle Analytics cookie. This stores the domain name (hash code) of site, a unique visitor id (randomly generated number), time of first visit, time of previous visit, current time, number of sessions since first visit.2 years
__utmzGoogle Analytics cookie. This stores the domain name (hash code) of site, time when cookie last set, total number of visitor sessions, number of different channels or sources through which this site was reached, source of the last cookie update, search hit tag identifier (or just 'organic' if reached via normal search hit), search medium, keyword phrase used to find site.6 months
PREFSaves the user's Google identifier, time of first receiving this cookie, last time when preferences were set, checksum for data integrity. This third-party cookie is placed by Google to track a user's preferences from one Google site to another.2 years

Log files

Log files are maintained and analysed of all requests for files on Aridhia web servers. Aggregated analyses of these log files are used to monitor website usage. These analyses are used to allow us to monitor and evaluate the effectiveness of our website. Log files do not contain any personal information. All log file information collected by Aridhia is kept secure and is not provided to any third parties.


Emails are not encrypted before being sent to us and as the internet is not always totally secure, users send the information at their own risk.

Links to third party websites and applications

This privacy notice does not cover the links within this site linking to other websites. To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-Aridhia websites. Please be aware that Aridhia is not responsible for the privacy practices of such other sites or the content of those other websites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites' privacy policies before using the links or applications.

Notification of changes

If we decide to change our privacy statement, we will notify users of those changes on this website and in other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our website for 30 days.

Contact information

If you have any questions or suggestions regarding our privacy policy, please contact us at: Phone: 00 44 131 560 1470 Email: Postal address: Aridhia Informatics Ltd, 163 Bath Street, Glasgow, G2 4SQ Web site URL:

If you no longer wish to receive marketing e-mails from Aridhia, please send an e-mail to or follow the unsubscribe instructions included in each marketing email.

The Aridhia DRE privacy policy

The Aridhia DRE privacy policy can be found here.