1. Known Issues

Known Issues

The following issues are known to exist in Workspaces. If you find any other issues while using the workspace, please alert us via the service desk.

Profile Editing

It is currently not obvious for a user how they can make changes to their profile (such as correcting a misspelt name or job title) after they have created their profile. If you need to make a change to your profile, please contact the service desk.

Virtual Desktop access restrictions

Please note that Virtual Desktops can only be accessed by one user at a time. The Linux command line CAN be accessed by multiple users at a time.

Virtual Desktop connections

The names of the users who are currently connected to a virtual desktop are not shown in the VM tile in the UI.

Inter-workspace Airlock

When making an Airlock request, you will see the following button which will always be inactive; it is currently not possible to automatically send files to other workspaces, you must download them locally and then upload them into your new workspace.

Customising Mini Apps

The functionality to update a mini app is currently not working. In order to update an app, you must delete the old one and replace it with a new version.

VNC Desktop Resizing

There is a known issue with the size of the screen when you start up a VNC desktop. You can increase the screen size by resizing your internet browser, this should resize the desktop window inside your workspace.

Login Error Message

For users of Internet Explorer, an error message is shown when you first enter the workspace after logging into the platform. This can be dismissed by refreshing the browser.

Error message in R Console

When starting up an R Console in the workspace, the user may see an error message as follows;

Invalid task message received from server

This can safely be ignored.

Viewing pdf files

If using Chrome as your browser, you will not be able to view pdfs in the workspace. They can be viewed via a Virtual Desktop.

Shared File mounts

If your workspace has been provisioned with a shared data folder, you may find that you are not able to read the content when you first log into your Virtual Desktop.

To solve this issue, you should unmount and then remount the folder. For example, you can carry out the following command in the terminal within the VM. Note that you should not have the folder or any containing files open when you execute the following commands:

$ sudo umount -l /shared_data
$ sudo mount /shared_data

Creating folders in Blob storage

Currently, it is possible to follow the process above to create a folder in the Blob storage. Due to the nature of blob storage, folder hierarchies cannot exist without content, so you won't be able to see your folder when it is created. We already have plans to fix this.